Last updated: 30 August 2026

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Moore Electrical Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights available to you.

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1. Who we are

Moore Electrical Services is an independent electrical testing and inspection business operated by Henry Moore.

For the purposes of UK data-protection law, Henry Moore trading as Moore Electrical Services is the data controller responsible for deciding how your personal information is collected and used.

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You can contact us using the following details:

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Business: Moore Electrical Services
Telephone: 07988 675727
Email: customer.success@moore-electrical-services.com
Service area: Norfolk and North Suffolk

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2. Information we collect

We may collect personal information that you provide when you complete a website form, request a quotation, make a booking, contact us or use our services.

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This may include:

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• Your first and last name

• Your email address

• Your telephone number

• Your preferred method of contact

• The property address and postcode

• Your relationship to the property

• The type and occupancy status of the property

• Details of the electrical testing or inspection required

• Appointment, availability and property-access information

• Existing reports, certificates, photographs or documents that you choose to provide

• Correspondence between you and Moore Electrical Services

• Quotation, booking, invoicing and payment information

• Information required to prepare an Electrical Installation Condition Report or other inspection documentation

• Technical information generated when you visit our website, such as browser, device, security and cookie information

 

Please do not provide sensitive personal information unless it is genuinely necessary for arranging or completing the requested inspection.

 

3. How we use your information

We may use your personal information to:

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• Respond to your enquiry

• Understand your electrical testing or inspection requirements

• Prepare and provide a quotation

• Arrange, manage, confirm or change an appointment

• Confirm access arrangements for the property

• Provide the requested electrical testing or inspection service

• Prepare Electrical Installation Condition Reports, certificates and other documentation

• Communicate with property owners, landlords, letting agents, managing agents, tenants, occupiers or other authorised representatives

• Process payments and maintain financial records

• Respond to questions, concerns or complaints

• Maintain appropriate business, insurance and accounting records

• Protect our website, email account and business systems

• Comply with legal, regulatory, insurance and accounting requirements

• Establish, exercise or defend a legal claim

 

Moore Electrical Services provides electrical testing and inspection services only. We do not use information submitted through this website to advertise electrical repairs, remedial work, rewiring, installation work or general property maintenance.

 

4. Our lawful bases for using your information

Under UK data-protection law, we must have a lawful basis for using personal information.

Depending on the circumstances, we may rely on the following lawful bases:

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Contract

We may use your information when it is necessary to respond to your request, prepare a quotation, arrange an inspection or fulfil a contract for electrical testing and inspection services.

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Legal obligation

We may use and retain certain information where this is necessary to comply with legal, tax, accounting or regulatory requirements.

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Legitimate interests

We may use information where it is reasonably necessary to operate and protect our business, manage enquiries and appointments, maintain appropriate records, provide customer service or establish and defend legal rights.

We consider whether these interests could unfairly affect your rights before relying upon this lawful basis.

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Consent

We may rely on your consent where consent is specifically required, including for certain optional marketing communications or non-essential website cookies.

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Where we rely upon consent, you may withdraw it at any time.

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5. Who we may share your information with

We do not sell or rent your personal information.

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Where reasonably necessary, we may share information with trusted organisations that help us provide and administer our services. These may include:

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• Wix, which hosts this website and processes website-form submissions

• Email, document-storage, booking and business-administration providers

• Payment-processing providers where online payments are available

• Accountants, insurers and professional advisers

• A landlord, letting agent, managing agent, property owner, occupier or other authorised party connected with the inspection

• Government bodies, regulators, law-enforcement agencies or courts where disclosure is required or permitted by law

 

Service providers are only permitted to use information for the relevant business purpose and are expected to protect it appropriately.

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6. Online payments

If online deposits or payments are enabled, payment information will be processed by the payment provider used by the website.

Moore Electrical Services does not normally receive or retain your complete debit or credit-card details. The payment provider may collect and process information in accordance with its own privacy policy and security arrangements.

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7. International processing

Some website, email, payment or technology providers may process or store information outside the United Kingdom.

Where this occurs, we expect the relevant provider to use appropriate legal and contractual safeguards designed to protect personal information in accordance with applicable data-protection law.

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8. How long we keep your information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected.

As a general guide:

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• Enquiries that do not result in booked work may be retained for up to 12 months

• Customer, quotation, appointment, inspection, certification, invoicing and accounting records may be retained for up to six years after the relevant service has been completed

• Information connected with an active complaint, insurance matter or legal claim may be retained until the matter has been resolved and any relevant limitation period has expired

• Marketing preferences may be retained until you withdraw your consent or the information is no longer required

• Website and cookie information is retained according to the purpose and duration of the relevant cookie or website tool

 

Information may be deleted or anonymised sooner when it is no longer reasonably required.

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9. How we protect your information

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Inappropriate use or disclosure

• Accidental loss

• Alteration

• Damage

• Destruction

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Access to personal information is limited to people and service providers that need it for legitimate business purposes.

Although we take reasonable precautions, no internet-based website, email service or storage system can be guaranteed to be completely secure.

Please contact us promptly if you believe that information you have provided may have been accessed or used without authorisation.

 

10. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for confirmation that we hold your personal information

• Request a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete certain personal information

• Ask us to restrict how certain information is used

• Object to certain uses of your personal information

• Request the transfer of eligible information

• Withdraw your consent where processing is based upon consent

• Complain about the way your information has been handled

 

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, contact:
 

Email: customer.success@moore-electrical-services.com
Telephone: 07988 675727
 

We may need to confirm your identity before responding to a request.
 

11. Complaints

If you have any concerns about how Moore Electrical Services has collected or used your personal information, please contact us first so that we have an opportunity to address the matter.
 

You also have the right to make a complaint to the Information Commissioner’s Office, the UK regulator responsible for data protection.

Information Commissioner’s Office

Website: www.ico.org.uk
Telephone: 0303 123 1113
 

12. Website cookies

This website may use cookies and similar technologies.

Some cookies are necessary for the website to operate, remain secure, remember essential settings and process form submissions.

Optional cookies, including analytics or marketing cookies, should only be activated in accordance with the choices you make through the website’s cookie banner.

You can review or change your cookie choices using the cookie settings provided on the website. You can also control cookies through your browser settings, although disabling essential cookies may affect how the website functions.
 

13. Marketing communications

We will only send optional marketing communications where we have an appropriate lawful basis to do so.

You may unsubscribe or ask us to stop sending marketing communications at any time by contacting customer.success@moore-electrical-services.com or by using the unsubscribe option provided in a marketing email.

We may still contact existing customers about active enquiries, appointments, reports, payments or services where the communication is not marketing.

14. Links to other websites

This website may contain links to third-party websites.

Moore Electrical Services is not responsible for the privacy, security or content of external websites. We recommend reviewing the privacy policy of any external website before providing personal information.
 

15. Changes to this Privacy Policy

We may update this Privacy Policy when our website, services, technology providers or legal obligations change.

The latest version will be published on this page. The date at the top of the policy will show when it was most recently updated.